The website is always open to take your online orders. We are available to answer the phones Monday-Friday 8am to 3pm (AZ time, which is Pacific Time during the summer and Mountain time during the winter), except on major holidays and dates noted in our News section.

We are open for local pickups by appointment only. Please do place your order online prior to coming to WLW. We do answer emails 7 days a week and on Sundays we are busy packing orders for Monday's shipment so your goodies can be delivered as quickly as possible.

For pickup orders, please be prepared to pay with check or cash only when you pick up your order.

Pick up orders need to be paid with cash or check. If your order is over $50 you may pay by credit card, but you will need to bring your credit card to have it swiped. Your credit card entered online is NOT processed. Please bring these necessary items with you when you pick up. Additionally, if you are having someone else pick up your order, you will need to email us a note giving permission and the name of the person picking up your order. Thank you.

If you are tax exempt, please go to the Register and fill out all necessary tax information. You'll need to bring with you a tax license and a copy of the filled out 5000A form (found on the registration page). We do not have shopping at the warehouse. It is for pickups only. You may put in your order as many items as you'd like to peruse upon arrival. You will only be charged for the items you decide to take. Please bring credit card, check or cash to complete your pickup order. Pickups are Mon-Fri 9am to 4pm but can be arranged via appointment for evenings and Sundays.

Payment can be made through our secure server with your MasterCard, Visa or Discover.

All information you give us on this site is transmitted securely and is not shared with any others or used for any other purpose than your order. No credit information is sent over the internet. We value your business and your privacy!

We do not have a minimum order amount for retail customers. However, all orders under $50 will be subject to a $3.00 small order fee.

The minimum for all wholesale accounts is $75.

The small order fee will not apply to orders that contain only gift certificates.

Over 99% of our orders ship the same day or within one business day. Exceptions could include incomplete orders, orders that arrive after noon.

30% off shipping on orders over $250 (kilns and PMC Gold Clay NOT included in total)

The shipping discount is calculated based on the least expensive shipping option available, then applied to the order regardless of the actual shipping method requested.

No discounts apply to wholesale orders, or to orders outside of the contiguous United States

We offer several levels of discounts to Designers, Stores, International and Certified Artisans.

Please go to Register in the upper right corner to complete the registration process.

Once you have logged in, the My Account section will give you access to your previous orders and your personal account information for easy reference and quick re-orders.

There is a 15% restocking fee on all returns unless we made an error in filling your order. Shipping/Handling charges and Small Order Fees are not refundable. If we determine there was a defect with the product, you may return it for a credit or exchange. We do require return authorization on all returns. If you would like to return a product because you ordered the wrong thing, or just didn't care for the product, after obtaining a return authorization you may ship it back to us for a credit on file for one year as long as it meets the following criteria:

• Credit within 30 days of order date.
• Accompanied by sales receipt.
• Must be in original packaging.
• Must be shipped back in a box. Goods damaged in return shipping or lost will not be credited or accepted. All items that are returned must be able to be resold without further labor. If we determine that an item cannot be resold as it was used, we will not be able to issue any sort of credit.
• We do not accept returns on:
  • Sale or Bargain Bin items
  • Clearance or Closeout items
  • Books
  • DVDs
  • Wire
  • PMC
  • Art Clay
  • Used tools or supplies
  • Kilns
  • Kiln Equipment and Doors
  • Charms for Charity raffle tickets
  • BronzClay
  • CopprClay

All damaged shipments and defective items must be reported within 7 days of receipt to start the claim process. Please keep all packing contents, including the box, if there is an issue.

You must contact WLW prior to shipping back your return to receive a return authorization. You can do this by via email to orders@wholelottawhimsy.com.

We ship orders to overseas addresses via USPS unless you request otherwise. Keep in mind that if the order is shipped UPS it will delay the shipment by one day and you will pay a customs brokerage fee that is imposed by UPS. This fee is in addition to the customs fee. This usually makes USPS a better deal for our customers.

Standard Shipping Option

When your order is received, we pull it, weigh it, and email you your shipping options and costs, unless you select "Standard Shipping". For the "Standard Shipping" option your order will be shipped out quicker and sent to you USPS Global Priority insured. You will NOT receive a shipping quote for the "Standard Shipping" option. Your order is processed immediately and shipped out without a shipping quote sent to you.

International Shipping Quote Option

If you chose "International Shipping Quote" then we will weigh and determine shipping cost; as soon as you approve your shipping cost and option, we will process the order. So, please do check your email frequently after placing the order. If we do not hear from you within 3 business days, we will cancel your order. If you choose to have it reprocessed a $10 handling fee will apply.

A small handling fee is added to the order. This fee ranges from $2.75 minimum to $20 depending on the order total. It is included in your shipping quote. Please do not ask us to remove items from the shipment as it takes considerable time to prepare international orders. If you need to add something to the order, we can accommodate you one time.

Customs can take 2-20 days to clear. We have no control over that issue. Most countries are quick. We do our best to provide the proper documentation for customs to speed up the clearance process. Orders that contain stones or PMC cannot be shipped USPS Express, they must go International Global Priority or International First Class (which cannot be insured). Please do not put Art Clay on your international orders unless you are in Canada or South America. This will delay your order.

If there is a damaged item, and your order is insured, after we have settled the claim, a credit will be placed on file, good for one year from date of order, for you to redeem. If we made an error with an item in your order, with international orders, replacements will not be shipped. A credit will be given on file good toward a future order for that item or the value of that item. You will need to provide proof of damage and proof of the error. Our international orders are checked 3 times by two separate staff to make sure there are absolutely no errors.

Please note that your order may, and probably will have custom charges. Every country is different. We are not assessing this charge. When you import an item into your country, they do often charge a customs fee or tax. We cannot mark it as a gift, since it is not. We are a business and therefore it is marked as a commercial sample. You should check with your local customs office to find out what the charges would be prior to placing the order with us. You must pay these charges in order to receive your package. If you do not pay these charges, your package will be returned to us. You will need to pay to have it shipped again and pay for the return shipping fee. We do not do refunds. USPS is now charging a return fee as well. So you'll end up paying 2 extra shipping charges which often are more than the cost of the contents. We advise marking your calendar 5-14 days from shipment. Be prepared for your country's delivery service to contact you for payment on these charges, so they do not return your shipment to us.

WLW ships UPS and USPS. We pull, pack, and weigh each order to determine the most cost efficient route for our customers. We want to make sure you get a great deal! If you have a preference, please put this in the comment section of the order form. If you require a shipping option quote, prior to shipping, please also put this in the comments section of the order form. We will notify you within one business day. Please keep in mind that this will delay your shipping as we wait for your approval.

Currently WLW does not use a shipping estimator as they usually estimate on the high side. We want to save the customer as much money as possible, and even though it takes us longer and requires more labor to process shipments this method, it is the fairest to the customer.

UPS packages are automatically insured for the first $100. UPS shipments are guaranteed by UPS. We ship ground, which can take 1-5 business days, 2nd day or 3 day. The shipping day, holidays, and weekends are not including the actual shipping time quoted or selected. If it does not arrive on time UPS we will credit WLW the shipping fees, less the $2 handling fee that is applied to each order. This credit will be available on file at WLW for a future order. Please check UPS's shipping policies to see what exclusions they have with their guarantee at www.ups.com. Their shipments are trackable and that code will be provided to you via email when your order is shipped.

USPS shipments are not trackable and can take 4-11 days to arrive. Priority takes 2-5 days and is not guaranteed, refundable, or trackable. However, USPS Express does deliver usually overnight (some cities can take 2 days), and is refundable, guaranteed and trackable. It is more cost effective than UPS Express.

Please keep in mind once the items are charged to your credit card or shipped to you, the title of that property now belongs to you. If your package has damaged items, has been rifled through, is lost or stolen there is no recourse.

WLW will assist you in every way possible with lost packages. The USPS requires 21 days before they will start a tracer on insurance claims. UPS will start a search immediately and insurance claims are refunded quickly. Insurance claims can take up to 6 weeks after the 21 day process. Please make absolutely sure that your address is correct as insurance is not applicable to packages shipped to the incorrect address. We highly recommend that if your package does not show up the day of the expected arrival that you alert WLW so that we can start gathering all possible information to assist you with a speedy recovery.

There are items that can only be shipped UPS ground. They cannot be shipped internationally. Shipping for kilns is usually 1-2 weeks, but can take up to 4 weeks. If you require an ETA, please let us know. Most kilns are in stock and ship same day ordered.

In the event that a Whole Lotta Whimsy product is mistakenly listed at an incorrect price, Whole Lotta Whimsy reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Whole Lotta Whimsy reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Whole Lotta Whimsy shall issue a credit to your credit card account in the amount of the incorrect price.